Universal Marketing Group, LLC
5454 Airport Hwy, Toledo, OH 43615 (419) 720-6593 lparr@universalmarketing1.com www.umg1.com
Fed links

Universal Marketing Group, LLC (UMG) is a small business located in Toledo, OH that provides call center services nationwide. UMG has been in business since 2003 operating as a 24/7/365 call center that specializes in inbound sales, answering services, customer service, and live call support. We provide contact center services to commercial entities, not for profit organizations, and government agencies. Our representatives receive extensive training on each product or campaign for which they are taking calls and we deliver the kind of exceptional service that keeps your customers happy and coming back for more. UMG's services are tailored to meet your specific needs and are always backed by our commitment to excellence. Contact us to learn more about our federal contracting abilities. 

Core Competencies
  • Contact Center Services (Inbound/Outbound)
  • Live Call Support
  • Live Chat
  • Answering Services
  • Data Collection & Entry
  • Sales & Lead Generation
  • Customer Service/Support and Complaint Mitigation
  • Outbound Surveys/Polling

Executive Management Team with a collective 75 years of experience in the contact center industry

We can quickly build, test and deploy complex scripts with Dynamic Scripting

Customizable Real-time Reporting/Dashboards & Auto-Generated Reports

Skills-based routing

Clients receive log-in credentials to access live/recorded calls and data

Cloud-based services with Voice over Internet Protocol (VoIP)

Extensive experience in multiple-systems integration involving software, hardware, telephony, hosted platform solutions and cloud-based real-time communication routing

GSA Schedule (Contract # GS00F-109GA)

Sba cert
Past Performance
  • National Oceanic & Atmospheric Administration
  • Montana Fish, Wildlife & Parks
  • Dakota County, Minnesota
  • United States Money Reserve
  • Samsung
  • Philips
  • Beachbody, LLC