Universal Marketing Group, LLC 5454 Airport Hwy, Toledo, OH 43615 (419) 720-6593 www.umg1.com
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Universal Marketing Group, LLC (UMG) is a small business located in Toledo, OH that provides call center services nationwide. UMG has been in business since 2003 operating as a 24/7/365 call center that specializes in inbound sales, answering services, customer service, and live call support. We provide contact center services to commercial entities, not for profit organizations, and government agencies. Our representatives receive extensive training on each product or campaign for which they are taking calls and we deliver the kind of exceptional service that keeps your customers happy and coming back for more. UMG's services are tailored to meet your specific needs and are always backed by our commitment to excellence. Contact us to learn more about our federal contracting abilities. 

Core Competencies
  • Contact Center Services (Inbound/Outbound)
  • Live Call Support
  • Answering Services
  • Data Collection & Entry
  • Sales & Lead Generation
  • Customer Service/Support and Complaint Mitigation
  • Public Opinion Polling
Differentiators

Executive Management Team with a collective 75 years of experience in the contact center industry

We can quickly build, test and deploy complex scripts with Dynamic Scripting

Customizable Real-time Reporting/Dashboards & Auto-Generated Reports

Corporate Trainer with experience training thousands of employees to excel at a high level

Clients receive log-in credentials to access live/recorded calls and data

Cloud-based services with Voice over Internet Protocol (VoIP)

Extensive experience in multiple-systems integration involving software, hardware, telephony, hosted platform solutions and cloud-based real-time communication routing

GSA Schedule (Contract # GS00F-109GA)

Sba cert
Past Performance

National Oceanic and Atmospheric Administration (NOAA) - Telephone Answering Services

Dakota County, Minnesota - Answering Services

United States Money Reserve - Answering Services

Beachbody, LLC - Contact Center Sales & Support

Traeger Grills - Contact Center Sales & Support

Samsung - Contact Center Sales & Support

Philips - Contact Center Sales & Support