• Network Support (Information Technology)
• Router, Switches, Hubs
• WiFi Access Point, Repeater
• LAN, WAN
• L2 and L3 Switching and Routing
• VLAN
• Remote Access
• BGP, MPLS
• Network Security
• Penetration Testing
• Vulnerability (Risk) Assessments
• Containment & Remediation
• Syslog and Firewall Log Analysis
• Security Incident Evaluation
• Log File Review
• Communication Cabling and Termination
• Fiber, Ethernet - Cat 5 and Cat 6
• Jacks, Plates, Surface Mount, Raceway
• Patch Panels, Cable Management
• D Rings, J Hooks, Velcro straps 
• Equipment Support (Managed Services)
• PC, MAC, Printer, Tablet, Smart Phone
• Break/Fix Connectivity Support

CCNA and CCNP Certification Classes, Syracuse University; BS Information Technology, Rochester Institute of Technology; AAS Electrical Technology, Onondaga Community College

Owner Experience: Network Engineer, Hartford Hospital; Network Engineer, Verizon FIOS; Network Operations Center, Spectrum Cable; Network Manager, private sector

WBE Certified (New York State, and Syracuse NY)

Cabling Tools: punch down tool, crimpers, label maker, cable tester, and more

Documentation Book and Workbook Company Owners Need to Know About Their IT Department written by the owner, Susan Fahrenkrug